Discreet and Reliable Service

At SafeComfort.com we pride ourselves on offering competitively priced products of superior quality and shipping every order when promised. Many of our products are stocked for immediate shipment but from time to time we do experience occasional back orders in some sizes and colors. For this reason it can sometimes take two to three weeks to ship your order.

Every Safecomfort purchase is shipped in a securely sealed package with no markings of any kind identifying contents. Your credit card will be billed to Worldwide Interactive Netlink, Inc. The shipping label on the package is similarly discreet (see below):

Worldwide
P.O. Box 13355
Hauppauge, NY 11788

All information that you submit when purchasing online at Safecomfort.com (including credit card numbers) is encrypted (up to128-bit depending on your browser). We use SSL (Secure Socket Layers) technology, the most advanced online gateway security system available, to assure you that no one can intercept your personal and financial information. We want you to feel secure and make shopping at Safecomfort.com a pleasurable experience

We have cancelled our phone service.  We will correspond through email with all customers.  Phone orders will have to be placed online, or mailed with a money order.  Our phone orders were processed through the same system as when you checkout online.  It is secure and safe.  Information needed to process your orders, like the 3 digit security code, is information we do not want kept in house.  This information is submitted when processing, verified through the credit card company, and never transmitted to us.  We feel this is the safer way for our customers, and it eliminates overhead costs and we can keep prices lower.  Thank you for your understanding in this matter.

International Shipping:

Orders shipping outside the US are sent by US Air Mail or Global Priority mail depending upon the destination and size of the order. Orders shipped outside the USA may be subject to customs fees. International orders that are returned as undeliverable or for refusal to pay local custom fees are subject to a $10.00 restocking fee in addition to the cost of shipping.

Disposable Diapers:

If your order includes Disposable diapers they may be shipped separately from the rest of your order. 

Product Returns:

Diapers are not legally returnable under any circumstances although they may be exchanged for replacement within 30 days due to defect in manufacturing. Exchanges are for identical items only. No substitutions allowed. Please check our size chart before ordering to ensure a proper fit.

Plastic pants may be returned within 30 days only if their sealed bags remain unopened. Plastic pants that have been opened or worn are not legally returnable under any circumstances although they may be exchanged for replacement within 30 days due to defect in manufacturing. Exchanges are for identical items only. No substitutions allowed. Please check our size chart before ordering to ensure a proper fit.

Special orders and custom made items are not returnable under any circumstances - No exceptions. If a special order item is cancelled before delivery is made there is a $15.00 stocking fee per order.

Orders place and then cancelled due to no fault of SafeComfort  are subject to up to a $10.00 service fee.  This may not sound fair, but we incur large fees for processing credit cards and do not feel it should be passed to our paying customers.

Orders shipped and returned to us do to:  customer does not claim, insufficient address, address not known, refused, or any other reason not the fault of SafeComfort will be refunded less the shipping/handling charge and a $10.00 restocking fee.

Diaper Pins, Clothing and other items may be exchanged or returned as long as the sealed package is unopened and it is in resalable condition.

All sales of clearance or closeout items are final.

No returns will be accepted without a Return Merchandise Authorization Number clearly marked on the outside of the package. To receive an RMA email customer service at contact@safecomfort.com  Returned Goods without an RMA number will be refused. All orders returned for refund are subject to a $10.00 restocking fee.